What is WeConnect?
WeConnect is a simple web portal that you can use to get information about City services or programs, or to submit a request for service. Residents, visitors and businesses no longer have to try to find the right division or individual at the City to get information or help. Callers can get information about everything from contact information and hours of operation to reporting a pothole or missed garbage pick-up.
What are the hours of operation?
This WeConnect portal is available 24*7. Customer service representatives are available to answer your questions by calling 317-804-3150 Monday through Friday, 8:00am - 4:30pm.
What is the difference between WeConnect and 911?
911 is the number to call in case of emergency. 317-804-3150 is a phone number to our customer service department or this WeConnect site is the portal to obtain information and access to non-emergency City government services.
Does WeConnect offer service in other languages?
Yes, the WeConnect website content can be translated to your preferred language by clicking on the "Select Language" at the top of the site.
What types of services can I request through WeConnect?
You can request any City service by calling 317-804-3150. In addition, you can find a wide range of services on the WeConnect Homepage, including frequent requests such as filling potholes, cleaning graffiti, and fixing street signs.
Will I have to provide personal information about myself when making a service request?
Not necessarily, you may elect to remain anonymous while submitting certain forms. You will only receive a reference number when submitting a request anonymously if you don't create an account and therefore provide basic personal information. You can manually check for updates to the request using the request number provided at submission. Creating an account however, does make it easier for you to fill out many of the forms as contact information such as Name, mail/email address or phone number will automatically populate with the detail you've listed within your account. This also makes it easier for you to receive status updates, review your history, and let us know your preferred method of contact.
How do I follow up on my service request?
When you make a service request using the WeConnect portal, you will be given a reference number. You can track your service requests online from the WeConnect Homepage. You can also call 317-804-3150 during normal business hours and a customer service representative will assist you.
What if I lose my reference number?
Your reference number is similar to a PIN number for that request. If you lose it, we cannot provide you with a new one. However, if you call our Customer Service at 317-804-3160 and ask the representative for assistance in recovering the reference number.
Can I change or cancel a service request?
Yes. Call 317-804-3150 and a customer service representative will assist you.
How will WeConnect know if duplicate service requests are made for a single issue like a pothole?
Our customer service representatives have access to integrated mapping technology identifying the location of all service requests. While on the phone, the customer service representative will verify that the request has not already been made before officially entering the request. Online submitted service requests are reviewed at the time of submission and if the address and type of request matches exactly, then the duplicate will be noted and our customer service agents will edit the status and alert the user accordingly.